Organised by FIP’s Hospital Pharmacy Section, in collaboration with the Community Pharmacy Section and the Social and Administrative Pharmacy Section
Quality indicators allow pharmacies and organisations to measure the services they provide. Traditionally, pharmacies have measured their services through workload measurements or management counts of an activity that is not necessarily known to affect outcomes for individual patients. Quality indicators differ from workload measurement because they are selected on the basis of a proven association with a positive patient outcome. Quality indicators are important for managers and leaders to ensure the services their pharmacy provides are delivered consistently and at a high level. In addition, quality indicators can be used to track an organisation’s progress toward achieving intended goals related to process inputs, process outputs or outcomes. Despite these benefits, quality indicators in pharmacy are generally not universally agreed upon and large variation exists in practice. This session will highlight current initiatives to develop quality indicators that can be used in a variety of pharmacy settings.
14:30 – 14:35 Introduction by the chair
15:50 – 16:10 Coffee/tea break
17:20 – 17:25 Conclusion by the chair
17:25 – 17:30 Room refresh
At the end of this session, participants will be able to:
Type of session: Knowledge-based