Organised by FIP’s Community Pharmacy Section
In the changing and competitive pharmacy landscape there is need for a transition from dispenser (product-centered care) towards consultant-healthcare professional (patient-centered care). “Patient Services”* support pharmacists in this transition, making sure they capture their role as healthcare professional and become an indispensable member of the multidisciplinary primary healthcare team. We should recognise and harvest the enormous potential of pharmacists.
The aim of this session is to inspire pharmacists to embrace patient services as part of their daily practice and to collaborate with other healthcare professionals and engage with patients in order to prove and capture their added value in the changing healthcare landscape. This session will present (via real-life examples, inclusive impact and outcomes [data, metrics etc]) the whole range of patient services, and share the key principles for executing patient services properly in the daily life setting of the pharmacy. It will also look at how to incorporate e-health tools into patient services and make use of the opportunities they offer to empower patient in their medical treatment. The participants will realise that outcome-measures are a game-changer to make business prosper and remain current in the face of today’s ever competitive market.
* “Patient Services” refers to all kind of measurable pharmaceutical patient care activities and interventions to empower patients in their medical treatment
09:00 – 09:05 Introduction by the chairs
10:20 – 10:40 Coffee/tea break
11:50 – 11:55 Conclusion by the chairs
11:55 – 12:00 Room refresh
At the end of this session, participants will be able to:
Type of session: Application-based