D4 Part 1 - 8th Global Pharmacy Technicians Symposium: Developing a model competency development framework

Capital Suite 7

Organised by FIPEd, special registration required, please choose:



Christina Durinck (European Association of Pharmacy Technicians, Denmark) and Cathy Schuster (Canadian Council for Accreditation of Pharmacy Programs, Canada)


Theme for discussion:
Related to topic B: New roles, opportunities and responsibilities

Pharmacy technicians and other pharmacy support workers, pharmacists, educators, health administrators and others will explore current issues and challenges associated with defining and achieving FIP’s Pharmaceutical Workforce Development Goals (PWDGs) as they apply to the pharmacy support workforce. Since 2016, FIP’s member organisations, partners and stakeholders have used the PWDGs to support development of the pharmaceutical workforce within the three identified clusters — academy (education), professional development (workforce) and systems (policy, strategy and planning, and monitoring) ― but without a specific focus on the pharmacy support component of the pharmaceutical workforce.

The sessions offered during this symposium will allow participants to engage with the PWDGs and learn how they can guide development of the pharmacy support workforce from pre-service to advanced practice. Sessions will address goals within each of the three clusters. A mix of presentations, including specific case examples and interactive discussions will allow participants to contribute to the development of global tools that may be used locally to support development and advancement of the pharmacy support workforce. The symposium comprises of three distinct sessions running over a day and half.


Session II (Day 2, morning)


Educational session and discussion forum

Competency development frameworks are used both to define scope of practice and to provide the developmental foundation needed to support education and career development of any workforce. This session will showcase competency development frameworks currently in use for pharmacy technicians and other pharmacy support workforce cadres, and will lay the groundwork for development of a global model that can be applied to meet local or transnational needs of the pharmaceutical support workforce.

09:00 – 09:10 Introduction by the chairs

  1. 09:10 – 09:40 Developing a competent and adaptive pharmacy technician workforce
    Carolyn Ho (Ministry of Health, Singapore)
  2. 09:40 – 10:00 Pharmacy support workforce and services skill mix in Mozambique
    Marcelle Claquin (Ministry of Health, Mozambique)
  3. 10:00 – 10:20 Building a competent pharmacy support workforce for better primary health care
    Ian Bates (UCL-FIP Collaborating Centre, UCL School of Pharmacy, UK)

10:20 -10:40 Coffee/tea break 

  1. 10:40 – 11:15 Competency frameworks – How to develop?
    Andreia Bruno (Monash University, Australia)

11:15 – 11:45 Q & A

11:45 – 11:55 Conclusion by the chairs

11:55 – 12:00 Room refresh


Learning Objectives

At the end of this session, participants will be able to:

  1. Explain the basic principles and foundations related to defining competence for the pharmaceutical workforce
  2. Describe the challenges that occur when trying to apply a common set of competencies across geographic boarders.
  3. Define the benefit of using a competency-based model of education to achieve standardised practice in the workplace.

Type of session: Knowledge-based